Order Cancellation Policy

Changed your mind or placed an order by mistake? Here's how to request cancellation and what can affect whether it is still possible.

Requesting a cancellation

To request cancellation, contact info.safeokid@gmail.com promptly with the order number, the name used at checkout and the reason for the request. You can also use our Contact Us form.

Before and after dispatch

Cancellation requests made before an order is processed or dispatched are easier to review. We cannot guarantee that a cancellation can be completed once fulfillment or dispatch has started. If the package is already in transit, please contact support for the appropriate next steps.

Refunds for cancelled orders

If a paid order is successfully cancelled and a refund is due, the refund will be handled through an available payment channel in accordance with applicable law and the payment provider's processing requirements. The support team will confirm the outcome for your specific order.

Recurring purchases

If a recurring delivery or subscription is offered, the available frequency, billing and cancellation controls should be reviewed before enrollment. For help with a recurring purchase, please contact support. The Subscription page explains the current offering.

Your consumer rights

This information does not affect rights or remedies available under applicable Indian consumer law, including for defective, incorrect or undelivered products.

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Need help? Contact info.safeokid@gmail.com or our support team. Mandatory rights under applicable consumer law are not limited by these general explanations.