Returns, Refunds & Exchanges
We want you to receive the right baby-care essentials in the condition you expect. This page explains how to request assistance with a return, exchange, damaged item or refund.
When to contact us
If your order arrives damaged, defective, incomplete or different from what you ordered, please email info.safeokid@gmail.com as soon as you notice the issue. Include your order reference, the affected item, a description of the problem and clear photographs where relevant.
Return eligibility and hygiene-sensitive products
Eligibility depends on the product condition, the circumstances of the request and applicable consumer law. For hygiene-sensitive baby-care products, items that have been opened or used may be unsuitable for ordinary change-of-mind returns. This does not limit statutory remedies for defective, incorrect or misrepresented goods.
Please contact us before sending anything back. We will explain the applicable requirements, whether a pickup or shipment is needed, and any applicable return-shipping charges before the return is arranged.
Exchanges and replacements
Where an eligible replacement or exchange can be arranged, we will discuss the available size, variant and stock options with you. If a suitable replacement is unavailable, the appropriate refund or other consumer remedy will be considered.
Refunds
When a refund is approved, the amount and destination depend on the payment method, the order and applicable law. The original payment method will generally be considered where supported by the provider. The support team can explain the expected processing process for your individual order; bank or payment-provider processing time may vary.
How to make a request
- Contact DreamSafe support with your order reference and request.
- Share photographs or other relevant details if an item is defective, damaged or incorrect.
- Wait for instructions before sending products to any address.
- Follow the confirmed return, exchange or refund instructions for your order.
Important consumer rights
Nothing on this page removes or restricts rights available under applicable Indian consumer protection law. If you believe an issue has not been resolved, please contact us with your previous correspondence.
Need help? Contact info.safeokid@gmail.com or our support team. Mandatory rights under applicable consumer law are not limited by these general explanations.